Terms of Service

• TENETWORKS / TENET.WORKS — Legal entities operating tenet.works. No claim of global exclusivity is made over the common dictionary word "tenet" in any jurisdiction where such exclusivity is not independently established through applicable trademark registration, class-based protection, and territorial law.
• Client — Any individual, company, or legal entity that engages TENETWORKS for the delivery of Services under a valid service agreement or Statement of Work.
• Services — All design, engineering, strategy, motion, immersive experience, AI automation, workflow engineering, and related digital services delivered by TENETWORKS.
• Statement of Work / SOW — Any project-specific document executed between TENETWORKS and a Client defining the scope, timeline, deliverables, fees, and specific terms applicable to a particular engagement.
• Deliverables — Any creative, technical, or strategic outputs produced by TENETWORKS in connection with the Services, as specified in the applicable SOW.
• Website — tenet.works and all associated subdomains operated by TENETWORKS.
• Intellectual Property — All patents, trademarks, service marks, registered designs, copyrights, database rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, in any jurisdiction.
• Fees — All amounts payable by the Client to TENETWORKS in connection with the Services as set out in the applicable SOW or invoice.
• Confidential Information — Any non-public information disclosed by one party to the other in connection with the Services, designated as confidential or which a reasonable person would understand to be confidential.
• Force Majeure Event — Any event beyond the reasonable control of a party, including acts of God, war, terrorism, governmental action, pandemic, systemic internet infrastructure failure, or natural disaster.

All content on the Site — including code, visuals, text, and graphics — is owned by TENETWORKS or licensed third parties. No portion may be copied or redistributed without prior written consent.

Software or tools provided via the Site are governed by accompanying licenses. Reverse engineering or unauthorized use is strictly prohibited.

The Site is provided “as is.” TENETWORKS does not guarantee accuracy or reliability. Use of the Site is at your own risk.

TENETWORKS and its affiliates are not liable for any direct or indirect damages arising from your use of the Site, including errors, interruptions, or unauthorized access.

Clients engaging TENETWORKS from jurisdictions subject to trade sanctions or export restrictions remain solely responsible for ensuring that such engagement complies with applicable local laws.

The Site may link to external websites. TENETWORKS does not control these sites and is not responsible for their content.

01 — Strategy & Identity: Brand positioning and architecture, visual identity systems, design systems and guidelines, and competitive perception mapping.

02 — Interface Systems: Website and platform design, UI/UX and typography systems, mobile application design, and e-commerce experience design.

03 — Motion & Interaction: Interface micro-interactions, 3D and animation systems, motion design systems, and video and visual sequences.

04 — Immersive Futures: Augmented reality (AR) and virtual reality (VR) experiences, game UI/UX and HUD design, interactive environments, and experiential graphics and 3D mapping.

05 — AI Automation Systems: Business process automation, custom AI agents for revenue growth, marketing and content automation systems, and sales and communication automation systems.

The precise scope, timeline, deliverables, revision allowances, and specific commercial terms applicable to any particular engagement shall be defined in a mutually executed Statement of Work.

5.1 TENETWORKS Background IP

All Intellectual Property owned by or licensed to TENETWORKS prior to or independent of any Client engagement, including methodologies, frameworks, tools, codebases, design systems, processes, templates, and proprietary know-how, remains the exclusive property of TENETWORKS.

5.2 Deliverables and IP Assignment

Upon receipt of full payment of all outstanding Fees, TENETWORKS assigns to the Client all right, title, and interest in the bespoke Deliverables created specifically for the Client's engagement, as specified in the applicable SOW. This assignment excludes Background IP, third-party licensed assets, and AI-generated components subject to Clause 08.

5.3 Portfolio and Display Rights

TENETWORKS reserves the right to display completed Deliverables in its portfolio, marketing materials, and case studies. Where a Client requires confidentiality, this must be agreed in writing prior to SOW execution.

5.4 Client-Provided Materials

The Client warrants that all materials provided to TENETWORKS are owned by or properly licensed to the Client, and that their use will not infringe any third-party Intellectual Property right. The Client indemnifies TENETWORKS against any claims arising from breach of this warranty.

5.5 Open-Source and Third-Party Components

Where Deliverables incorporate open-source software components, such components remain governed by their applicable open-source licences. Clients are responsible for ensuring ongoing compliance with open-source licence terms following delivery.

6.1 Fees

All Fees payable to TENETWORKS for Services shall be as specified in the applicable SOW or invoice. TENETWORKS reserves the right to adjust its standard rates for new engagements or retainer renewals with reasonable written notice.

6.2 Payment Terms

• Unless otherwise agreed in writing, project engagements are subject to a non-refundable deposit of fifty percent (50%) of the total project Fee, payable upon execution of the SOW, prior to the commencement of any work.
• Remaining balances are due as specified in the payment schedule set out in the applicable SOW, and in any event within fourteen (14) calendar days of the date of the relevant invoice.
• Retainer and recurring service arrangements are invoiced monthly in advance unless otherwise agreed.
• All Fees are quoted exclusive of applicable taxes, levies, and duties (including VAT, GST, sales tax, or equivalent) unless expressly stated otherwise. The Client is responsible for all applicable taxes arising in its jurisdiction.

6.3 Late Payment

• Invoices not settled within the agreed payment period are subject to late payment interest at the rate of eight percent (8%) per annum above the applicable base rate, or such statutory rate as applies in the governing jurisdiction, whichever is higher.
• TENETWORKS reserves the right to suspend delivery of Deliverables and withhold final files pending settlement of overdue invoices, without liability to the Client.
• Persistent non-payment may result in immediate termination of the engagement and referral to debt recovery procedures, including legal action, in the applicable jurisdiction.

6.4 Disputed Invoices

If a Client disputes any portion of an invoice in good faith, the Client must notify TENETWORKS in writing within seven (7) calendar days of receipt of the invoice. Undisputed portions of the invoice remain payable within the standard payment terms.

Each Statement of Work shall specify the number of revision rounds included within the agreed Fees. Revision rounds are defined as structured sets of consolidated Client feedback submitted at designated milestone stages.

• Requests for work exceeding the agreed revision rounds, or requests to materially alter scope following approval of a creative direction milestone, constitute out-of-scope work subject to additional fees agreed in writing before commencement.
• Changes to technical requirements, third-party integrations, or project deliverables following SOW execution shall be governed by a written change order mutually executed by both parties prior to implementation.
• TENETWORKS is not responsible for delays caused by Client failure to provide timely feedback, content, assets, or approvals within the timeframes specified in the SOW.
• Scope creep resulting in a material increase in TENETWORKS's obligations will be documented and addressed through a formal change order.

TENETWORKS may utilise artificial intelligence tools in the production of certain Deliverables. The Client acknowledges and accepts the following:

• AI-assisted outputs are non-deterministic and inherently variable. TENETWORKS makes no guarantee that AI-generated components will be reproducible, error-free, or consistent across iterations.
• Intellectual property ownership in AI-generated outputs may be uncertain or limited in certain jurisdictions. TENETWORKS does not warrant unencumbered ownership of AI-generated components and the Client accepts this risk.
• TENETWORKS does not use Client-provided Confidential Information or Personal Data to train third-party AI models without prior written consent of the Client.
• All AI-assisted outputs incorporated into Deliverables undergo human creative and quality review prior to delivery. The Client is responsible for conducting its own review prior to final acceptance.
• TENETWORKS shall not be liable for third-party challenges to AI-generated components where the Client has reviewed and approved the relevant Deliverables.

Each milestone and final Deliverable shall be submitted to the Client for review and approval. The following acceptance procedure applies unless otherwise specified in the applicable SOW:

• Upon submission of a Deliverable, the Client has five (5) business days to review and either: (a) provide written acceptance; (b) submit specific consolidated written feedback for revision; or (c) notify TENETWORKS in writing of a specific material non-conformance with the agreed SOW scope.
• Failure to respond within five (5) business days of submission shall be deemed Client acceptance of the Deliverable as submitted, unless TENETWORKS is notified otherwise within that period.
• Subjective aesthetic preferences or preference changes following Creative Direction approval do not constitute material non-conformance.
• Final release of all project files and source assets is conditional upon receipt of all outstanding Fees in full.

TENETWORKS may recommend, utilise, or integrate third-party platforms, software, APIs, cloud services, and external service providers in connection with the delivery of Services. The Client acknowledges and accepts that:

• TENETWORKS does not control, warrant, or accept liability for the availability, functionality, pricing, terms, security, or continuity of third-party platforms, tools, and services.
• Changes to third-party APIs, platform terms, or provider pricing following delivery of Deliverables are beyond TENETWORKS's control and may require additional work subject to additional fees.
• Where Deliverables are dependent upon specific third-party platforms, the Client assumes full responsibility for maintaining valid licences and access credentials required to operate those services following project handover.
• Open-source components utilised in Deliverables remain subject to their respective open-source licences, which may impose obligations on the Client in connection with use, distribution, or modification.
• TENETWORKS's recommendations regarding third-party services are provided in good faith based on information available at the time and do not constitute warranties regarding long-term suitability, security, or compliance.

Each party agrees to maintain the strict confidentiality of the other party's Confidential Information and not to disclose, use, or exploit such information for any purpose other than the performance of obligations under these Terms or the applicable SOW.

• Confidentiality obligations survive the termination or expiry of any engagement for a period of five (5) years, or such longer period as required by applicable law or specified in the SOW.
• Confidentiality obligations do not apply to information that: (a) is or becomes publicly available other than through breach; (b) was already known to the receiving party; (c) is independently developed without reference to the disclosing party's information; or (d) must be disclosed pursuant to applicable law or regulatory requirement.
• TENETWORKS may engage subcontractors or remote collaborators in the delivery of Services. Such personnel are subject to confidentiality obligations equivalent to those set out herein.

12.1 Cap on Liability

To the fullest extent permitted by applicable law, TENETWORKS's total aggregate liability shall not exceed the total Fees paid by the Client in the twelve (12) months immediately preceding the event giving rise to the claim, or the total Fees paid under the applicable SOW.

12.2 Exclusion of Consequential Loss

To the fullest extent permitted by applicable law, TENETWORKS shall not be liable for any indirect, incidental, special, or consequential loss or damage; loss of profits, revenue, business, or anticipated savings; loss of goodwill or reputational damage; loss of data; or business interruption losses.

12.3 No Guarantee of Business Outcomes

TENETWORKS makes no representation, warranty, or guarantee that any Deliverable will achieve any specific commercial result, performance metric, conversion rate, search engine ranking, revenue target, or business outcome.

12.4 Warranty Disclaimer

Save as expressly set out in these Terms or the applicable SOW, all Services, Deliverables, and Website content are provided on an "as is" and "as available" basis, without warranty of any kind, whether express or implied.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by applicable law.

The Client shall indemnify, defend, and hold harmless TENETWORKS and its directors, officers, employees, contractors, and licensors from and against any claims, demands, losses, damages, costs, and expenses arising out of or relating to:

• The Client's breach of any representation, warranty, or obligation under these Terms or the applicable SOW.
• Client-provided materials, content, brand assets, or data that infringe any third-party Intellectual Property right, privacy right, or applicable law.
• The Client's use of Deliverables in a manner inconsistent with applicable law, these Terms, or the agreed scope of use.
• Any claim by a third party arising from the Client's business activities in connection with which the Deliverables are used.
• The Client's breach of applicable export control, sanctions, or trade restriction laws.

14.1 Termination by Either Party

Either party may terminate an engagement by written notice with thirty (30) calendar days' written notice, subject to payment of all Fees accrued to the date of termination.

14.2 Termination for Cause

TENETWORKS may terminate any engagement with immediate effect upon written notice if the Client: (a) fails to make payment within fourteen (14) days of an overdue notice; (b) commits a material breach not remedied within fourteen (14) days of written notice; (c) becomes insolvent; or (d) engages in conduct harmful to TENETWORKS's reputation or business.

14.3 Consequences of Termination

• Upon termination, the Client shall pay all Fees for work performed to the date of termination, including a pro-rated portion of milestone-based Fees reflecting work completed to that date.
• Initial deposits are non-refundable unless TENETWORKS terminates the engagement for its own convenience without cause.
• Following settlement of all outstanding Fees, TENETWORKS will provide the Client with any completed Deliverables or work-in-progress assets in a reasonable format.
• Clauses 05, 11, 12, 13, and 18 shall survive termination of any engagement.

Access to the Website and engagement of TENETWORKS's Services is conditional on compliance with the following acceptable use requirements. The following are strictly prohibited:

• Engaging TENETWORKS to produce materials that are unlawful, defamatory, fraudulent, obscene, harassing, threatening, or in violation of applicable laws in any jurisdiction.
• Using TENETWORKS's Deliverables to infringe the Intellectual Property rights, privacy rights, or reputation of any third party.
• Misrepresenting your identity, authority, or the nature of the intended use of Services when engaging TENETWORKS.
• Using automated systems, bots, or scraping tools to access the Website in a manner that disrupts its normal operation.
• Engaging TENETWORKS in violation of applicable export control, sanctions, or anti-money laundering laws.
• Attempting to gain unauthorised access to TENETWORKS's systems, networks, or confidential information.

TENETWORKS reserves the right to immediately suspend or terminate access to the Website and any ongoing engagement without notice or liability in the event of a material violation of this Clause.

Neither party shall be liable for any failure or delay in performing its obligations to the extent caused by a Force Majeure Event, provided that the affected party: (a) notifies the other party in writing as soon as reasonably practicable; (b) takes all reasonable steps to mitigate the effects; and (c) resumes performance as soon as the Force Majeure Event ceases.

Where a Force Majeure Event persists for more than sixty (60) consecutive calendar days, either party may terminate the affected engagement by written notice, with settlement of Fees for work completed to date.

For the avoidance of doubt, payment obligations that have already fallen due are not excused by a Force Majeure Event.

17.1 Amicable Resolution

In the event of any Dispute, the parties shall first attempt in good faith to resolve it through direct negotiation between senior representatives within thirty (30) calendar days of written notice.

17.2 Arbitration

If the Dispute is not resolved through negotiation, either party may refer it to binding arbitration administered under the rules of a mutually agreed institution, or failing agreement, under the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in the English language.

17.3 Class Action Waiver

To the fullest extent permitted by applicable law, all Disputes must be brought on an individual basis. The parties expressly waive any right to pursue Disputes on a class or collective basis.

17.4 Governing Law

These Terms shall be governed by the laws specified in the applicable SOW. In the absence of such specification: UAE entity engagements are governed by UAE law; UK entity engagements by the laws of England and Wales; India entity engagements by Indian law. The UN Convention on Contracts for the International Sale of Goods does not apply.

Severability: If any provision of these Terms is found to be invalid or unenforceable, it shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms, together with any applicable SOW and TENETWORKS's published policies, constitute the entire agreement between the parties and supersede all prior negotiations and agreements.

Amendment: TENETWORKS may update these Terms from time to time. Material changes will be communicated via the Website. Continued use of the Website or engagement of Services constitutes acceptance of the updated Terms.

Waiver: No failure or delay by TENETWORKS to exercise any right or remedy shall operate as a waiver thereof.

Assignment: The Client may not assign its rights or obligations under any SOW without TENETWORKS's prior written consent. TENETWORKS may assign its rights and obligations to a successor entity.

No Partnership: Nothing in these Terms creates a partnership, employment relationship, or joint venture. TENETWORKS operates as an independent contractor at all times.

Electronic Consent: The Client's electronic acceptance of these Terms or an SOW constitutes a valid and binding signature for all purposes under applicable law.

For all legal and contractual enquiries relating to these Terms or to engage TENETWORKS for Services:

General enquiries: hello@tenet.works